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BankersLab® ~ Flight Simulators for Bankers

Course Description

Retail Bank Simulation Training


CollectionLab® is a simulation-based training course that improves a bank’s ability to optimize delinquent collections.


The multi-day training course is run in a classroom setting and transforms the learner into a player. In order to win the simulation game, players must successfully operate the most profitable virtual bank with the most satisfied customers. Each team has to demonstrate expertise in each of the key areas of collection management, including staffing, resource allocation, economic stress and product growth.


Each module of the simulation game is linked to content rich course materials, activities, case studies and supportive mobile learning apps.


Banc-It™: Collections Edition app is a mobile learning app designed to be used independently or to support CollectionLab. This app sharpens professional expertise – testing technical knowledge of collections management, scoring, debt collection, and customer service. Players are challenged to beat the rat race and get promoted from Intern to Executive, picking up badges for expertise, speed and persistence.



Target Audience

Retail Banking Manager Level, such as:


• Risk Managers

• Collections Managers

• Product Managers and Analysts

Latest Testimonials

“Using the simulation game helped me build a better understanding of the collections process, and has given me a great amount of confidence in my professional abilities.”Risk Manager , Jakarta, Indonesia


“The simulation provided us with the opportunity to apply what was learned in each module and better understand the impact of our decisions on the final outcome”Risk Manager , Jakarta, Indonesia


“I really enjoyed the capacity planning and collections strategy modules as it helped me with the knowledge and skills I need to perform my role effectively”Risk Manager , Jakarta, Indonesia


“Every module of CollectionLab was quite impressive and has a wide-range of benefits for our team.”Risk Manager , Jakarta, Indonesia


“I found the sharing sessions regarding best practices very useful as they kept me informed about the diversity of processes across the region”Risk Manager , Jakarta, Indonesia


Our Mission BankersLab is leading the way in delivering innovative, strategic learning across the banking industry to improve customer and financial outcomes.

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