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BankersLab® ~ Flight Simulators for Bankers

Course Description


CreditLab® is a simulation-based training course designed to facilitate a deeper understanding of retail credit risk management concepts.


Covering both secured and unsecured retail products, CreditLab® trains participants on all parts of the credit life cycle, addressing topics such as, product design, underwriting, account management, portfolio monitoring, and mitigation and collections strategies.


The multi-day training course is run in a classroom setting and transforms the learner into a player. In order to win the simulation game, players must successfully operate the most profitable virtual bank with the most satisfied customers. Each team has to demonstrate expertise in risk strategy, capacity planning, secured collections and collections management in a downturn.


Each module of the simulation game is linked to content rich course materials, activities, case studies and supportive mobile learning apps.



Target Audience

Retail Banking Manager level, such as: Risk Managers, Risk Analysts, Collections Managers, Collections Supervisors, Credit Managers, Finance Managers and Operations Managers.

Latest Testimonials


“The instructor is superb in terms of subject matter mastery and ensuring we had fun. They did a great job at facilitating good examples of real life events – risk and credit issues which we can all relate to well.”

Risk Manager , Jakarta, Indonesia


“I really enjoyed the course. It covered a broad range of materials at an effective pace. The case studies and simulation game enhanced my learning hugely.”

Risk Manager , Singapore


“The simulations are virtual, but they actually get the adrenalin pumping”

Risk Manager , Delhi, India


“I’ve spent a very insightful and interesting three days – I’ll be taking away a lot of food for thought!”

Risk Manager , Delhi, India

Our Mission BankersLab is leading the way in delivering innovative, strategic learning across the banking industry to improve customer and financial outcomes.

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